Atr. 1. These general conditions are intended to regulate the relations between "INDRALEK" OOD, hereinafter referred to as SUPPLIER, and customers, hereinafter referred to as USERS of the etnabio.com electronic store, hereinafter referred to as "EtNABIO"

.II PROVIDER DATA

Atr. 2. Information under the Electronic Commerce Act and the Consumer Protection Act:

(1) Commission for the Protection of Personal Data

Address: Sofia, str. "Ivan Evstatiev Geshov" No. 15,

phone: (02) 940 20 46

fax: (02) 940 36 40

Email: kzld@government.bg, kzld@cpdp.bg

Website: www.cpdp.bg

(2) Consumer Protection Commission

Address: 1000 Sofia, "Slaveikov" square #4A, floors 3, 4 and 6,

tel.: 02 / 980 25 24

fax: 02 / 988 42 18

hotline: 0700 111 22

Website: www.kzp.bg

Registration under the Value Added Tax Act - registered.

III. Characteristics of EtNABIO

Art.3. EtNABIO is an electronic store with an Internet address https://etnabio.com/, through which Users have the opportunity to conclude contracts for the purchase and sale and delivery of the goods offered by "INDRALEK" OOD, including the following:

Art. 4. The Supplier delivers the goods and guarantees the rights of the Users provided for by law, within the framework of good faith, accepted in practice, consumer or commercial law criteria and conditions.

Art. 5. (1) Users conclude a contract for the purchase and sale of the goods offered by "EtNABIO" through the Supplier's interface, available on its website at https://etnabio.com/.

(2) By virtue of the contract concluded with the Users for the purchase and sale of goods, the Supplier undertakes to deliver and transfer ownership of the goods specified by him through the interface to the User.

(3) Users shall pay the Supplier remuneration for the delivered goods in accordance with these general terms and conditions. The remuneration is in the amount of the price announced by the Provider at the address of "EtNABIO" on the Internet.

(4) The Supplier delivers the goods requested by the Users within the terms and under the conditions set by the Supplier on the "EtNABIO" page and in accordance with these general terms and conditions.

Art. 6. (1) The User and the Supplier agree that all statements between them in connection with the conclusion and execution of the sales contract can be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Art. 11 of the Electronic Commerce Act.

(2) It is assumed that the electronic statements made by the Users of the site were made by the persons indicated in the data provided by the User during registration, if the User has entered the corresponding name and password for access.

Art. 7. (1) In order to use "EtNABIO" to conclude contracts for the purchase and sale of goods, the User should enter a username and password of his choice for remote access.

(2) The name and password for remote access are determined by the User, by performing an online registration on the Provider's website, in accordance with the procedure specified therein.

(3) By filling in his data and pressing the "Yes" and "Registration" buttons, the User declares that he is familiar with these general conditions, agrees with their content and undertakes to abide by them unconditionally.

(4) The Provider confirms the registration made by the User by sending a letter to the e-mail address specified by the User, to which the data for activating the registration is also sent. After activation, the User's account is created and a contractual relationship is established between him and the Provider. The e-mail address provided during the initial registration, as well as any subsequent e-mail address used for the exchange of statements between the User and the Provider, is the "Primary contact e-mail address" within the meaning of these general terms and conditions.

(5) When registering, the User undertakes to provide correct and up-to-date data. The user undertakes to promptly update the data specified in his registration in the event of a change.

Art. 8. (1) The User has the right to change his Primary contact email address.

(2) Upon receipt of a request to change the Main contact email address, the Provider sends a request for confirmation of the change. The confirmation request is sent by the Provider to the new Primary contact email address specified by the User.

(3) The change of the Primary contact electronic address is carried out after confirmation by the User, expressed through a reference contained in the request for confirmation sent by the Provider to the new Primary contact electronic address specified by the User.

(4) The Supplier informs the User of the change made, by means of an electronic letter sent to the Main contact electronic address specified by the User before making the change under para. 2.

(5) The Provider shall not be liable to the User for an unlawful change of the Primary Contact Email Address.

(6) The Provider may require the User to use the Main Contact Email Address in specific cases.

Art.. 9. Users mainly use the interface of the Provider's page to conclude contracts for the purchase and sale of the goods offered by the Provider in "EtNABIO".

Art.. 10. The users conclude the purchase and sale contract with the Supplier according to the following procedure:

Art. 11. (1) The Supplier and the Users conclude separate contracts for the purchase and sale of the goods requested by the Users, regardless of the fact that they are selected with one electronic statement and from one list of goods for purchase.

(2) The supplier may deliver together and simultaneously the goods ordered with separate sales contracts.

(3) The rights of the Users in relation to the delivered goods are exercised separately for each purchase and sale contract. The exercise of rights in relation to delivered goods does not affect and has no effect on the sales contracts for the other goods. In the event that the User has the status of a consumer within the meaning of the Consumer Protection Act, the exercise of the right of withdrawal from the contract for the purchase and sale of certain goods does not affect the contracts for the purchase and sale of the other goods delivered to the user.

Art. 12. When exercising the rights under the sales contract, the User is obliged to specify precisely and unequivocally the contract and the goods in relation to which he exercises the rights.

Art. 13. The user can pay the price for the individual sales contracts at once when placing the order for the goods or upon their delivery.

VII. SPECIAL CLAUSES APPLICABLE TO PERSONS WHO HAVE THE QUALITY OF CONSUMER WITHIN THE MEANING OF THE CONSUMER PROTECTION ACT

Art.. 14. The rules of this section VII of these general conditions apply only to Users who, according to the data specified for the conclusion of the sales contract or during the registration in "EtNABIO", it can be concluded that they are users within the meaning of the Law for consumer protection, the Electronic Commerce Act and/or Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on consumer protection in relation to distance contracts.

Art. 15. (1) The main characteristics of the goods offered by the Supplier are defined in the profile of each good on the "EtNABIO" website.

(2) The price of the goods, including all taxes and fees, is determined by the Supplier in the profile of each product on the website of

"EtNABIO".

(3) The value of the costs of delivery of the products, not included in the price of the goods, is determined by the courier company, a partner of the SUPPLIER and is provided as information to the Users at one of the following times before concluding the contract:

In the profile of each of the goods on the website of the "EtNABIO" Supplier;

When selecting the goods for the conclusion of the contract of sale;

(4) The method of payment, delivery and execution of the contract is determined in the present general conditions and the information provided to the User through the website of the "EtNABIO" Supplier.

(5) The information provided to the Users under this Article is current at the time of its visualization on the website of the Supplier of "EtNABIO" before the conclusion of the sales contract.

Art. 16. (1) The User agrees that the Supplier has the right to accept advance payment for the contracts concluded with the User for the purchase and sale of goods and their delivery.

(2) The User chooses independently whether to pay the Supplier the price for delivery of the goods before or at the time of their delivery.

Art. 17. (1) The user has the right, without owing compensation or a penalty and without giving a reason, to withdraw from the concluded contract within 7 working days from the date of receipt of the goods.

(2) The right of refusal under para. 1 does not apply in the following cases:

for the delivery of goods and the provision of services, the price of which depends on the fluctuations of the financial markets, which the Supplier is unable to control;

for the delivery of goods made according to the user's requirements or according to his individual order;

for the delivery of goods which, due to their nature, cannot be returned or are subject to rapid spoilage, or there is a risk of deterioration of their quality characteristics;

for delivery of audio and video recordings or software products printed by the user;

for delivery of newspapers, magazines and other periodicals;

(3) When the Supplier has not fulfilled its obligations to provide information, defined in art. 54 of the Consumer Protection Act, the consumer has the right to withdraw from the concluded contract within three months from the date of receipt of the goods. When the information under this paragraph is provided to the user within the opt-out period, the same begins to run from the date of its provision.

(4) In the event that the user exercises his right of refusal under para. 1, The supplier is obliged to reimburse him in full the sums paid by the user no later than 30 calendar days from the date on which the user exercised his right to withdraw from the concluded contract. The costs of returning the goods shall be deducted from the sum paid by the consumer under the contract, unless the consumer has returned the goods at his own expense and notified the Supplier thereof.

(5) The user undertakes to store the goods received from the supplier, their quality and safety during the period under para. 1.

Art. 18. (1) The term of delivery of the goods is determined for each good separately when concluding the contract with the user through the website of the "EtNABIO" Supplier.

(2) In the event that the user and the Supplier have not determined a delivery time, the delivery time of the goods is 30 working days, calculated from the date following the sending of the user's order to the Supplier through the website of the Supplier "EtNABIO".

(3) If the Supplier cannot fulfill the contract due to the fact that it does not have the ordered goods, it is obliged to notify the consumer of this and to refund the sums paid by it within 30 working days from the date on which the Supplier should have fulfill its obligation under the contract.

(4) In the cases under para. 3, The supplier has the right to supply the consumer with goods of the same quality and price. The supplier notifies the user electronically of the change in the execution of the contract.

(5) In the case of exercising the right of withdrawal from the supply contract under para. 4, the costs of returning the goods are for the account of the User.

Art. 19. (1) The supplier hands over the goods to the consumer after certifying the fulfillment of the requirements and the presence of the circumstances under Art. 61 of the Consumer Protection Act.

(2) The User and the Supplier certify the circumstances under para. 1 in writing at the time of delivery by handwritten signature.

(3) The User and the Supplier agree that the requirements under para. 1 and Art. 61 of the Consumer Protection Act will be complied with if the authentication is carried out by a person who, according to the circumstances, can be inferred to pass on the information to the consumer - a party to the contract.

VIII. OTHER TERMS

Art. 20. (1) The Supplier delivers and hands over the goods to the User within the time limit specified at the conclusion of the contract.

(2) If the term under para. 1 is not expressly agreed between the parties at the conclusion of the contract, the Supplier delivers and delivers the goods within a reasonable time, but not later than 2 months.

Art. 21. (1) The User must inspect the goods at the time of delivery and handover by the Supplier and if it does not meet the requirements, notify the Supplier immediately.

(2) If the User does not notify the Supplier according to para. 1 the goods are considered to be approved as conforming to the requirements except for hidden defects.

Art. 22. For the cases not regulated in this section, the commercial sale rules defined in the Commercial Law apply.

Art. 23. (1) The Provider takes measures to protect the User's personal data in accordance with the Personal Data Protection Act.

(2) For reasons of security of the Users' personal data, the Provider will send the data only to the e-mail address that was specified by the Users at the time of registration.

Art. 24. (1) At any moment, the Provider has the right to require the User to identify himself and certify the reliability of each of the circumstances and personal data announced during registration.

(2) In the event that, for any reason, the User has forgotten or lost their username and password, the Provider has the right to apply the announced "Procedure for lost or forgotten usernames and passwords".

Art. 27. These general terms and conditions and the User's contract with the Supplier are terminated in the following cases:

Art. 28. The Supplier has the right at its discretion, without giving notice and without paying compensation, to unilaterally terminate the contract, in case it finds that the User uses "EtNABIO" in violation of these general conditions, the legislation in the Republic of Bulgaria, generally accepted moral norms or generally accepted rules and practice in electronic commerce.

XII. RESPONSIBILITY

Art. 29. The User undertakes to indemnify and indemnify the Provider from legal claims and other claims of third parties (whether justified or not), for all damages and costs (including attorney's fees and court costs) arising from or in connection with (1) non-fulfillment of any of the obligations under this contract, (2) violation of copyright, production rights of broadcasting or other intellectual or industrial property rights and (3) illegal transfer to other persons of the rights granted to the User, for the term and under the terms of the contract.

Art. 30. The provider is not responsible in case of force majeure, random events, internet problems, technical or other objective reasons, including orders of the competent state authorities.

Art. 31. (1) The Provider is not responsible for damages caused by the User to third parties.

(2) The Provider is not responsible for property or non-property damages, expressed in lost profits or suffered damages, caused to the User in the process of using or not using "EtNABIO" and concluding sales contracts with the Provider.

(3) The supplier is not responsible for the time during which "EtNABIO" is not available due to force majeure.

Art. 32. (1) The supplier is not responsible in case of overcoming the security measures of the technical equipment and this results in loss of information, dissemination of information, access to information, restriction of access to information and other similar consequences.

(2) The Supplier shall not be liable in the event of the conclusion of a contract for purchase and sale, provision of access to information, loss or change of data occurring as a result of false identification of a third party who presents himself as the User, if the circumstances can believes that this person is the User.